Customer journey

Putting your target audience first

How often do you think about the target audience? We hope every moment of every day. In any case, that's what we do. We dream of target audiences. By fully empathising with your target audience, you know how you can best help them. How a business can be a part of someone's life with digital assets and communication.

From encounter to conversion

With a customer journey, you make the purchase process of your target audience visual. That starts with the first "touchpoint", the encounter with your brand. The purchase process starts at that moment. By offering the right content and functionalities at the right time, you can guide customers towards conversion.

How do you stay up-to-date as a brand in the fast-moving digital world?

Digitising is more than just using digital media; it starts with the right strategy.


A customer comes into contact with your brand for the first time, for example through a banner campaign or advertisement on social media. At that moment you mainly want your name and product or service to stick.


From then on, a customer will consider your brand. This is the moment to look good and show your target audience why they should choose your brand. You can do this with content that inspires, is meaningful and shows what a customer can expect from the brand and/or product.


When a customer chooses your brand, you want them to convert as smoothly as possible. This can be done, for example, by using a clear call to action to make the purchase of your product as easy as can be.

How can we help you?

Fill in the contact form, call or email us!

Herwin van den Berg

Managing Director Strategy, Concepts & Content & Partner

Founder & Partner

Let us contact you